Find out more about our question and answer service, if you have other questions, please just send it to email@example.com
Yes, placing an order as a guest is a simple process which offers you a convenient way to place an order quickly without the need to sign up for an account. Please note that as a guest checkout customer, you will not benefit from the advantages that having an account would give you, such as keeping your addresses, past order details, etc.
Yes, we take orders from businesses across the UK and Europe on a daily basis. Orders can be placed through our website without the need for a credit account. We can also provide a pro-forma invoice if required.
Absolutely Yes, we welcome orders from members of the public who aren’t affiliated to a business or enterprise.
We do not currently offer next day or express delivery service for orders placed online. If you require a product urgently, please call our sales team and they will be happy to assist. Certain products within our range, for example, with lead times of 48 hours, may be stocked items which we may be able to offer on a next day delivery service. Please talk to our sales team for more information.
Our products are supplied from a number of different locations and delivery times vary. Each product has an expected delivery lead time clearly displayed under the product price. The delivery lead times are displayed in working days which excludes weekends and bank holidays. If you order multiple items, we may deliver your order in separate consignments.
Our standard UK Mainland delivery charges £9.99 are displayed within each product description and these charges are automatically added to your shopping basket when you place an order. All final delivery charges are displayed during the checkout process and clearly displayed in your total order value.
Yes, we are able to arrange delivery on a suitable vehicle for locations where there is restricted access for standard delivery vehicles, for example, an articulated lorry. For locations with narrow access roads, we can organise delivery on a smaller vehicle e.g. 7.5-tonne vehicle. If your delivery address has restricted access, please let us know before placing your order online or over the phone. If delivery fails due to access issues that we were not informed of at the time the order was placed, you may be liable for any subsequent re-delivery charges.
Unless you specify when placing your order, a signature will be required. We can request that the courier leaves your delivery without a signature but this is entirely at your own risk.
If we are unable to deliver your order within the timeframe specified in the product description, we will contact you, as soon as possible to advise of a revised delivery date or offer alternative products.
If you are ordering multiples of the same product, we may be able to offer you a discount on the product price and delivery charge. To check whether this would apply to your order, email our Purchase Orders Team at firstname.lastname@example.org
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All payments are processed via a secure online system. We do not store any card details as they are securely encrypted and only used to process your transaction.
Absolutely, we can provide a pro forma invoice which can be paid by bank transfer or via PayPal. All we require is the product(s) you would like to order, your name, company name (if applicable), billing and delivery addresses, a contact telephone number and an email address.
If you have placed your order online, your order confirmation email is also your VAT invoice. If you do not have a copy of this, let us know and we can resend the invoice. If you have ordered over the phone or via email, you should also have received an invoice via email. However, if you need another copy, this can also be resent.
We guarantee our prices are extremely competitive, but if you do manage to find a product(s) for less somewhere else, we’ll always endeavour to match or beat the price for any like-for-like written quote from one of our online competitors.
If you are a business or organisation, there may be restocking charges for returning unwanted goods. All product(s) must be returned to us in a resalable condition – restocking fees will vary depending on the product(s).
We’re extremely sorry if your order is damaged. Please contact our sales team ASAP to report the damage – we may request photographs to be taken of the damage and sent via email. Dependent on the size of the product(s), we will either arrange for the damaged product(s) to be collected and a replacement dispatched/refund issued, or ask for you to return the product(s) and reimburse you for the cost of returning it. Due to the many different factors involved, the process of how product(s) returns are handled is carried out on a case-by-case basis.
Yes, if you wish to place an order for a large quantity, please email us at: email@example.com with your product requirements, amounts/quantities and delivery address.
As soon as you complete your order, you’ll receive an order confirmation email from us to let you know that we have received your order. An ‘order success’ page should also generate on the website once you have placed your order. If you haven’t received a confirmation email, then please check your spam/junk folder as occasionally they can be redirected into these folders. If you still are unable to locate an order confirmation email, then please contact our sales team.
Our standard delivery times are between 8am – 6pm, Monday to Friday. Unfortunately, we are unable to offer a timed delivery slot, so we do require that somebody is available at the address between the stated hours to receive the order. If this is not possible, please contact our sales team who will do their best to assist.
Only a limited number of our product(s) are available on a next day delivery service – this is because the majority of our product(s) are manufactured to order. If a next day delivery service is available, this will be clearly shown on the product page. Typically, we would require your order to be placed before 12 noon to guarantee that your order will be sent on a next day service. If you have an urgent requirement, please contact our sales team at the earliest convenience and they will do their best to assist.
The lead time is the amount of time it takes from the moment you place your order to the moment the product(s) are delivered to the delivery address. Each product has its own specific lead time.
Our non-electrical goods have a 30 day warranty. Then electrical goods have a 12 month warranty that covers the electrical components.