Our return process is simple and completely hassle-free. You can return products purchased from our website in the
-If you change your mind about purchasing the product
-If the products you received is faulty
-If the product was damaged while it was in transit
-If you received an incorrect product and that you have not ordered
-If anything is missing from your order.
Contact us first if you want to return any item purchased from our website.
You can contact our Customer Service via email at: email@example.com. Our customer care representatives can determine your eligibility to return the order and guide you through the various steps you need to complete for getting a return reference.
The products returned should have their original packaging in order to get complete refund for the order.
you can cancel your order by giving us a prior notice of the cancellation by calling on our hotline number or intimating us in writing.
Contact our customer care representatives or drop us a mail to notify about the cancellation of your order.
-Right to Cancel
We acknowledge the fact that you have the right to cancel a product you have ordered for without having to come up with a detailed explanation as long as it is under the cooling off period. Our cooling off period extends till 7 working days starting from the day after you get your shipment.
-Conditions for Cancellation
The goods you possess and want to cancel should be taken proper care of before sending it back to us.
The cancelled goods should be sent to our contact address without any delay and the cost for the return should be borne by you (if the products you have received were damaged).
If the goods are not returned to us after cancellation, we have the right to charge for recovering our items.
However, it is important to note that a minimum charge of 10% of the total order value will be charged on cancelled orders. This charge may increase up to 25% of the total order value depending on factors like status of the order, return of the goods to the manufacturer, etc. Additional delivery costs may be charged for cancelled goods to be returned.
You will be refunded with the sum debited to us within a period of 30 days from the date of cancellation. Your refund request will be processed from the time you have notified about the cancellation.
All internet orders will be scanned to avoid instances of fraudulent activities.
For more information, email us at: firstname.lastname@example.org